Frequently Asked Questions
Everything you need to know about our jerseys, customization, shipping, and partnerships. If you don't find what you're looking for, we're always happy to help.
⚽ About Our Jerseys
Player Version
Premium player version quality with materials and construction inspired by what professionals wear on the pitch.
Optional Customization
Add any player name and number, or create your own custom name and number for an additional charge.
Thousands of Designs
Looking for something you don't see? We have access to thousands of soccer jersey designs.
Are your jerseys player version?
Yes! All jerseys at Jersey Heaven are player version quality, featuring premium materials and construction inspired by what professional players wear on the pitch. We do not sell basic fan versions.
Do you offer name and number customization?
Yes! Name and number customization is available as an optional add-on for an additional charge. You can choose to add a player name and number or create your own custom name and number.
Can I add any player name and number?
Absolutely. You can add any player name and number, or even your own name with a custom number. Customization is available as an optional paid add-on when placing your order.
Can I request a jersey not listed in the store?
Yes! We have access to thousands of soccer jersey designs that aren't always listed on our website. Visit our Request a Jersey page and send us the details, including the team, season, and style. We'll confirm availability within 24 hours.
🚚 Shipping & Delivery
All orders are shipped using our standard shipping service. Shipping charges are calculated separately at checkout.
📦 Canada & United States
Estimated delivery is 10–20 business days after your order has been processed.
🌎 International
Estimated delivery is 10–25 business days after your order has been processed.
How long does shipping take?
Orders are typically processed within 1–5 business days after payment has been confirmed. Once shipped, estimated delivery is 10–20 business days for Canada and the United States, and 10–25 business days for international destinations.
How do I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to follow your package directly with the carrier.
Will I have to pay customs duties or import taxes?
Orders shipped outside of Canada may be subject to import duties, customs fees, VAT, GST, or other local taxes. These charges are determined by your country's customs authority and are the customer's responsibility.
If you're unsure about potential fees, we recommend checking with your local customs office before placing your order.
🤝 Bulk Orders & Partnerships
Looking to outfit a team, grow your business, or work with Jersey Heaven?
Do you offer bulk orders?
Yes! We offer bulk pricing for teams, schools, organizations, and resellers. Visit our Bulk Orders & Partnerships page or contact us for a custom quote.
Do you work with resellers and influencers?
Yes! We actively partner with resellers, influencers, and content creators. If you're interested in working with Jersey Heaven, visit our Partnerships page or reach out to us directly.
Still Have Questions?
We're here to help. If you couldn't find the answer you're looking for, our support team is ready to assist.
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