Frequently Asked Questions

About Our Jerseys

Are your jerseys player version?

Yes! All jerseys at Jersey Heaven are player version quality — the same premium materials and construction used by professional players on the pitch. We do not sell basic fan versions.

Do you offer free customization?

Yes! Free name and number customization is included with every jersey order. Just let us know the name and number you'd like when placing your order.

Can I add any player name and number?

Absolutely. You can add any player name and number, or even your own name and a custom number. Just include the details in your order notes or contact us after placing your order.

Can I request a jersey not listed in the store?

Yes! We have access to thousands of soccer jersey designs that aren't always listed. Visit our Request a Jersey page and send us the details — team, season, and style — and we'll confirm availability within 24 hours.

Shipping

How long does shipping take?

Shipping times vary by location. Most orders are delivered within 7–15 business days. We offer free shipping on all orders.

How do I track my order?

Once your order is shipped, you will receive a tracking number by email. You can use this to track your order directly with the carrier.

Q: Will I have to pay customs duties or import taxes?

A: Orders shipped outside of Canada may be subject to import duties, customs fees, VAT, GST, or other local taxes. These charges are set by your country's customs authority and are the customer's responsibility. If you're unsure about potential fees, we recommend checking with your local customs office before placing your order.

Bulk Orders & Partnerships

Do you offer bulk orders?

Yes! We offer bulk pricing for teams, schools, organizations, and resellers. Visit our Bulk Orders & Partnerships page or contact us for a custom quote.

Do you work with resellers and influencers?

Yes! We actively partner with resellers, influencers, and content creators. If you're interested in working with Jersey Heaven, visit our Partnerships page or reach out directly.