We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@jersey-heaven.com. Please note that returns will need to be sent to the following address: 2476 Barcella Cres, Mississauga ON Canada, L5K 1E2 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@jersey-heaven.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. As well as customized jerseys and clothing.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@jersey-heaven.com.

Return & Refund Policy

At Jersey Heaven, customer satisfaction is our priority. If there is an issue with your order, we're here to help.

Eligibility for Returns

Because many of our products are made to order and may include free customization, we generally do not accept returns or exchanges for:

• Incorrect size ordered by the customer.

• Change of mind after an order has been placed.

• Customized products with the correct name, number, and specifications provided by the customer.

• Minor variations in color, stitching, or placement that do not affect the functionality or overall appearance of the product.

Please review the size guide carefully before placing your order.

Items Eligible for Replacement or Refund

We will gladly provide a replacement or refund if:

• You received the wrong item.

• Your item arrived damaged or defective.

• Your order is missing items.

• The customization differs from the information you submitted when placing your order.

To qualify, you must contact us within 7 days of receiving your order.

How to Request a Return or Refund

Please contact our customer support team with:

• Your order number.

• A description of the issue.

• Clear photos showing the product and, if applicable, the packaging.

• Any additional information that may help us review your request.

Our team will review your request and respond as quickly as possible.

Refund Process

If your refund request is approved:

• Refunds will be issued to the original payment method used for the purchase.

• Processing times vary depending on your payment provider and may take several business days to appear on your statement.

If a replacement is more appropriate, we may send a replacement item instead of issuing a refund.

Order Cancellations

Orders may be cancelled only before processing begins.

Once an order has entered production or has been shipped, it cannot be cancelled.

Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part, such as sending the wrong item or a defective product.

If a return is approved, we will provide instructions for the return process.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution. Filing a chargeback before contacting us may delay the resolution process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact page or by email. We are committed to resolving issues promptly and providing the best possible shopping experience.