Shipping Policy
Everything you need to know about processing, shipping, tracking, customs and delivery.
Last Updated: August 11, 2026
FREE SHIPPING
Available on every order, worldwide.
Processing Time
Orders are typically processed within 1–5 business days after payment has been confirmed.
Processing may take slightly longer during periods of high demand, major sporting events, holidays, promotions, or new product launches.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing time is separate from shipping time.
Shipping & Delivery
We proudly offer FREE SHIPPING to customers worldwide.
| Destination | Estimated Delivery |
|---|---|
| 🇨🇦 Canada | 10–20 business days |
| 🇺🇸 United States | 10–20 business days |
| 🌎 International | 10–25 business days |
Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside of Jersey Heaven's control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take several days to become active or show movement after your package has shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the package is returned to Jersey Heaven, additional shipping charges may apply if the order needs to be shipped again.
Multiple Packages
Orders containing multiple items may occasionally arrive in separate packages due to product availability, fulfillment locations, or shipping logistics.
If your order is shipped in multiple packages, you may receive separate tracking numbers and shipping notifications.
Customs, Duties & Import Taxes
Jersey Heaven ships orders to customers around the world. Orders shipped outside of Canada may be subject to:
- Import duties
- Customs fees
- VAT
- GST or other applicable taxes
- Other fees imposed by the destination country
These charges are determined by the customs authority in the destination country and are the responsibility of the customer.
Jersey Heaven does not control these charges and does not collect them unless they are specifically stated or collected at checkout.
If you are unsure whether your country may charge import duties or taxes, we recommend contacting your local customs authority before placing your order.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us.
We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.
Carrier delays, customs processing, weather, and other circumstances outside of our control can occasionally extend delivery times.
Damaged or Incorrect Orders
If your package arrives damaged, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Order Number
Provide the order number associated with your purchase.
Photos
Include clear photos of the product and packaging.
Description
Briefly explain what went wrong with your order.
Resolution
We will review the issue and determine the appropriate solution.
Need Help?
Have a question about your shipment or order? Our team is happy to help.
Contact Jersey Heaven