Shipping policy

Shipping Policy

Thank you for shopping with Jersey Heaven. We are committed to delivering premium-quality sports jerseys and providing a smooth shopping experience. Please review our shipping policy below.

Processing Time

  • Orders are typically processed within 1–5 business days after payment has been confirmed.

  • During periods of high demand, new product launches, holidays, or major sporting events, processing times may be slightly longer.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Time

We proudly offer FREE shipping on all orders.

Estimated delivery times are:

  • Canada: 10–20 business days

  • United States: 10–20 business days

  • International: 10–25 business days (depending on destination)

Delivery times are estimates and are not guaranteed. Shipping delays caused by customs, weather, carrier issues, or other circumstances beyond our control may occur.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow a few days for tracking updates to appear after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

Multiple Items

Orders containing multiple items may arrive in separate packages depending on product availability and warehouse logistics. If this happens, you will receive tracking information for each shipment.

Customs & Import Fees

We ship to customers worldwide. Orders shipped outside of Canada may be subject to import duties, customs fees, VAT, GST, or other taxes imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer. Jersey Heaven does not collect or control these fees unless otherwise stated at checkout.

If you have questions about potential import charges, we recommend contacting your local customs office before placing your order.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include clear photos of the product and packaging. We will review the issue and arrange a replacement or another appropriate solution when applicable.

Contact Us

If you have any questions about your order or shipping, please contact us through our Contact page or email our customer support team. We are always happy to help.